Who We Are
JTS Plumbing & Gas Ltd is a plumbing, heating and gas services company based in Ipswich, Suffolk.
For data protection purposes, JTS Plumbing & Gas Ltd is the data controller responsible for the personal information we process.
Company Number: 08440745
34 The Pastures
Ipswich
Suffolk
IP4 5UQ
Telephone: 07977 234912
Information We Collect
We may collect personal information when you contact us, request a quotation, make an enquiry or arrange for us to carry out work.
This may include:
- Your name
- Your address or the address where work is required
- Your telephone number
- Your email address
- Details about the plumbing, heating or gas work you require
- Details of quotations, appointments and work completed
- Invoices and payment records
- Communications between you and JTS Plumbing & Gas Ltd
- Information you provide through our website contact form
We may also collect limited technical information when you use our website, such as your IP address, browser type and basic website usage information where this is required for security or website operation.
How We Use Your Information
We use personal information only where we have a legitimate and lawful reason to do so.
We may use your information to:
- Respond to enquiries and callback requests
- Provide quotations and estimates
- Arrange appointments and attend your property
- Carry out plumbing, heating and gas services
- Contact you about work that you have requested
- Issue invoices and maintain payment records
- Manage warranties, aftercare or customer service enquiries
- Maintain business and accounting records
- Meet our legal, regulatory and insurance obligations
- Protect our website, business and customers from misuse or fraud
Our Lawful Basis For Using Your Information
Data protection law requires us to have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract
Where we need your information to provide a quotation, arrange work or fulfil a contract with you.
Legal Obligation
Where we are required to retain or use information to comply with legal, tax or regulatory requirements.
Legitimate Interests
Where it is reasonably necessary for running and protecting our business, maintaining records or responding to customers.
Consent
Where we specifically ask for your permission for a particular use of your information.
How Long We Keep Your Information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.
The length of time we retain information may depend on the type of information involved and any applicable legal, tax, accounting, insurance, warranty or regulatory requirements.
When information is no longer required, we will delete, destroy or securely anonymise it where appropriate.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.
Access to personal information is limited to people who reasonably need it for business purposes.
Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict the way we use your information
- Object to certain uses of your personal information
- Request transfer of certain information where applicable
- Withdraw consent where processing is based on consent
You will not normally have to pay a fee to exercise your data protection rights.
To make a request, please contact us using the details at the bottom of this policy.
Complaints
If you have any concerns about the way we use your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.
The latest version will always be published on this website together with the date it was last updated.
Contact Us About Your Information
If you have a question about this Privacy Policy or wish to exercise one of your data protection rights, please contact: